Accessibility Policy

Crohn’s and Colitis Canada is committed to improving accessibility by ensuring its policies, practices and procedures for the provision of its services are consistent with the legislation to effectively provide services to individuals with disabilities.

We are committed to improving accessibility in providing its services and treating all individuals, in a way that allows them to maintain their dignity and independence, and as such, is committed to providing equal opportunity for individuals with disabilities to access, use and benefit from its services.

Crohn's and Colitis Canada will put the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act.

Accessibility training

Crohn's and Colitis Canada provides training to all employees on Ontario’s accessibility laws and regulations, including those pertaining to customer service and on the accessibility aspects of the Human Rights Code that apply to persons with disabilities.

Training will be provided to all new employees as part of their orientation within their first few weeks of employment. Training will be provided on an ongoing basis following any changes and updates to accessibility policies, procedures, and human rights or accessibility legislation.

Feedback process

We accept feedback from the public in a variety of methods including: phone, in-person, fax, email and online feedback forms.  Reasonable steps will be taken to ensure that its existing feedback processes are accessible to individuals with disabilities upon request.

Use of service animals and support persons

If an individual with a disability is accompanied by a guide dog or other service animal, Crohn's and Colitis Canada will ensure that the individual is permitted to enter any of the organization's premises with the service animal and to keep the service animal with them unless the service animal is otherwise excluded by law. Where a service animal is excluded by law, the organization will ensure that other measures are available to enable the individual with a disability to obtain, use and benefit from the organization’s goods and services. The service animal must be under the care and control of the individual at all times.

If an individual with a disability is accompanied by a support person, Crohn's and Colitis Canada will ensure that both individuals are permitted to enter any of the organization's premises and that the individual with a disability is not prevented from having access to the support person. Crohn's and Colitis Canada may require an individual with a disability to be accompanied by a support person when in its premises, but only if a support person is necessary to protect the health & safety of the individual with a disability or the health and/or safety of others on premise.


CCC is committed to fair and accessible employment practices. Each applicant for employment is recruited, hired and assigned on the basis of merit without discrimination based on a disability.

Consistent with its obligations under AODA, Crohn's and Colitis Canada will provide any necessary accommodations during the recruitment and selection process to an employee or applicant with a disability, upon request.

Notice of temporary disruptions

Crohn's and Colitis Canada shall provide notice of temporary disruption to services that individuals with disabilities use to access its good or services. Such notices will indicate the reason for the disruption, the anticipated duration, and any alternative services available during the disruption. Any such notice will be provided in at least one of the following methods; a physical posting at the site of the disruption, on Crohn’s and Colitis Canada's website, or another reasonable method.

Contact information

If there are any questions or a request would like to be made under this accessibility policy and plan, please contact us in any of the following ways:

Phone: 416-920-5035 ext. 231
Mail or In Person: 2110-439 University Avenue. Toronto, ON M5G 1Y8
Attention: Manager, Human Resources

  • Canada has among the highest incidence rates of Crohn's and colitis in the world.
  • 1 in 140 Canadians lives with Crohn’s or colitis.
  • Families new to Canada are developing these diseases for the first time.
  • Incidence of Crohn’s in Canadian kids under 10 has doubled since 1995.
  • People are most commonly diagnosed before age 30.

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