Patient Programs Coordinator

Reports to: Manager, Patient Programs

Purpose of Position 

The Patient Programs Coordinator will coordinate Crohn’s and Colitis Canada’s patient education initiatives and resources such as patient education events, webinars & webcasts, medical brochures & presentations, and an online patient resource directory. Working closely with the Marketing & Communications team, this role will also support the digital presence of Crohn’s and Colitis Canada’s patient education content on the website and through social media. This role will aid in achieving Crohn’s and Colitis Canada’s mission across Canada by enhancing the patient experience and available resources.   

Responsibilities:

  • Coordinate the various critical path activities and logistics for the patient education programs (for example patient education events, webinars & webcasts, medical brochures & presentations);
  • Provide support to the Manager, Patient Programs on patient support programs, such as the Gutsy Peer Support online peer mentoring program, and other patient support activities as required;
  • In collaboration with the Manager, Patient Programs, ensure patient education content on the website is up to date and reflective of the current needs of patients;
  • Engage and communicate with volunteers, regional staff and key stakeholders to enhance outreach and achieve program goals across the country;
  • Liaise and maintain relationships with key healthcare professionals, volunteers and sponsors;
  • Write communication pieces to raise awareness and bring attention to patient education, support and social action programming;
  • Identify and develop strategies to enhance patient education and social action initiatives online, with particular attention paid to website and social media channels; 
  • Work with the manager to manage program budgets effectively;
  • Provide metrics throughout the programs, analyze data and write reports;
  • Provide support for funding application requests related to enhancing patient education and support programming;
  • General and Administrative – Responsible for day-to-day operations of educational initiatives including responding to patient emails, phone calls and requests. 

Qualifications:

  • Post-secondary education in related field (health/social sciences, training/education, program management, communications & marketing, event planning);
  • 3-5+ years’ work experience in healthcare education, program management, marketing, communications, project management and/or related field;
  • Exceptional verbal and written communication skills;
  • Experience working with passionate volunteers;
  • Experience working with websites and social media networks to enhance education and community outreach  initiatives;
  • Experience with knowledge translation an asset;
  • Comfortable communicating with all levels within an organization, as well as patients, healthcare professionals, and sponsors;
  • Mature and professional demeanour, ability to provide sound judgement, problem solving acumen and work independently;
  • Multi-tasker and flexible, able to work in a dynamic environment;
  • Excellent computer and online skills (Microsoft Office: Excel, Word, Powerpoint, Outlook; website management; Raiser’s Edge; Social Media Networks; email marketing; GoTo Webinar)
  • Ability to work evenings and weekends as required to support education/research events;
  • Ability to travel locally, and periodically travel to chapters across Canada;
  • Proposal writing is an asset;
  • Bilingualism in French/English is an asset. 

Working Conditions:

  • Will work out of Crohn’s and Colitis Canada’s national office in Toronto;
  • Occasional travel (10-20%) may be required. 
Crohn’s and Colitis Canada provides a competitive salary and benefits program and a rewarding work environment. Interested applicants are asked to submit their resume and cover letter indicating salary expectations to careers@crohnsandcolitis.ca by October 11, 2017. Please quote "Patient Programs Coord" in the subject heading in your email reply. We thank all applicants for their interest in a career at Crohn’s and Colitis Canada; however, only those selected for interview will be contacted.  
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  • Canada has among the highest incidence rates of Crohn's and colitis in the world.
  • 1 in 150 Canadians lives with Crohn’s or colitis.
  • Families new to Canada are developing these diseases for the first time.
  • Incidence of Crohn’s in Canadian kids under 10 has doubled since 1995.
  • People are most commonly diagnosed before age 30.

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